Cancellation & Refund Policy

Overview

This Cancellation and Refund Policy applies to any cancellation of subscription of SalesOn Products and applicable refunds. SalesOn shall not entertain any refund requests if cancellation of subscription is in violation of this policy or the Terms of Service, or if SalesOn terminates a User account for violation of its Terms of Service.

Cancellation & Refund Terms

1. SalesOn permits cancellation of subscription if a User is not satisfied with the product or service. Cancellation of a first-time subscription is eligible for refund only within 5 days from the date of purchase of subscription (the "Purchase Date").
2. A User can only avail a refund once. Renewal of subscription after the expiration of its term does not entitle a User to a refund.
3. The date on the invoice for the subscription is considered final and conclusive for determining the Purchase Date.
4. SalesOn may permit users to upgrade their subscription by purchasing a higher priced plan. Where a user upgrades, refund eligibility is governed by the original Purchase Date — not the date of upgrade ("Upgrade Date"). In other words, an upgraded subscription is only eligible for refund if cancelled within 5 days of the original Purchase Date.
5. Under no circumstance is a user entitled to a refund upon cancellation of subscription after 5 days from the Purchase Date.
6. All requests for cancellation and refund must be raised only via SalesOn's customer support helpline. Requests raised through any other mode of communication will not be considered for refund.
7. SalesOn has arrangements with banks, affiliates, payment gateways, payment aggregators, and other financial service providers for processing refunds ("Service Providers"). SalesOn endeavours to process eligible refunds within 10 working days of your cancellation request — this timeline is indicative and subject to the time taken by the Service Providers.
8. The User agrees to provide any information required to facilitate refunds, including but not limited to bank account details, bank branch names, UPI addresses, and IFSC codes.
9. The User acknowledges that remittance of a refund is subject to any charges levied by the Service Providers for such remittance. Such charges will be deducted from the refund claimed.
10. This policy does not apply to Users who register and purchase a SalesOn subscription (A) using a referral code or referral link of an existing SalesOn User, or (B) by availing no-cost EMI payment solutions offered by third parties. Such Users are not eligible for any refund from SalesOn.

Not Eligible for Refund

The following situations fall outside the scope of this policy, regardless of timing:

Need to cancel or request a refund?

Refund requests are accepted only through SalesOn's customer support helpline — not email, chat, or any other channel.