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How to Replace WhatsApp Order Taking for FMCG Distribution

Capture structured retailer orders while keeping WhatsApp available for sharing the confirmation.

Start with one retailer order

Sample order: Metro Mart requests 12 cases at ₹450 per case. The rep selects the retailer, finds the SKU, checks the account price and any applicable scheme, and reviews the ₹5,400 subtotal before tax or discounts.

Give the office one order to review

Confirm quantities and credit information, then send the order to the office through the agreed workflow. Keep the order reference on the WhatsApp confirmation so the retailer and office can refer to the same record.

Pilot one route

Choose two reps and one office reviewer. Track orders captured, orders requiring a correction, and time spent re-entering orders. Review the first week with the reps before moving more routes.

SalesOn catalogue with illustrative order data
SalesOn catalogue with illustrative order data

Try it: Walk through a sample retailer order.

Try the sample order-to-payment walkthrough, then repeat it with your own catalogue during the trial.

Explore Order Taking Book a demo

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